REFUND & CANCELLATION POLICY
BOOKINGS AND SERVICES
ATITRANS provides shuttle transportation, private transportation, tours, excursions, and travel services in Guatemala.
Each reservation covers only the services specifically described and confirmed at the time of booking. Personal expenses, optional services, medical or evacuation expenses, travel insurance, and passenger-requested changes are not included unless expressly confirmed.
CANCELLATIONS AND REFUNDS
Cancellation conditions depend on the service booked.
Tours, circuits, and travel programs:
- 30 days or more before departure: 100% refund
- 29 to 15 days: 80% refund
- 14 to 7 days: 50% refund
- 6 to 2 days: 30% refund
- Within 24 hours: 10% refund
- No-show: No refund
Shuttle and transportation services:
Cancellations made at least 4 days before departure are eligible for a 50% refund. The remaining 50% is retained as a cancellation charge.
Cancellations made less than 4 days before departure and no-shows are non-refundable.
No refunds are given for services or portions of a reservation that are not used by the passenger.
CHANGES AND UNFORESEEN CIRCUMSTANCES
Schedules, routes, vehicles, pickup points, drop-off locations, and itineraries may be modified when necessary because of traffic, weather, road conditions, construction, closures, security concerns, government restrictions, or other circumstances beyond ATITRANS’ reasonable control.
When necessary, accommodation or transportation may be replaced with a similar or equivalent service.
BAGGAGE
Each passenger may bring one carry-on bag and one suitcase.
Additional luggage is subject to a US$5 charge per additional piece, depending on available space.
Oversized or bulky luggage must be reported in advance.
Passengers are responsible for their personal belongings.
For baggage loss or damage directly attributable to ATITRANS, liability is limited to 10% of the documented actual value, unless a higher value was declared in advance and the applicable additional charge was paid.
Fragile, perishable, or specially handled items are transported at the passenger’s own risk.
PROHIBITED ITEMS AND PETS
Drugs, illegal substances, compressed gases, hazardous materials, and other prohibited items may not be transported.
Dogs, cats, and other animals are not permitted unless specifically authorized in writing in advance.
RESPONSIBILITY
ATITRANS is not responsible for delays, missed connections, schedule or route changes, vehicle changes, road construction, closures, traffic, accidents, weather conditions, demonstrations, public disturbances, government restrictions, force majeure, or circumstances caused by third parties.
The company is also not responsible for theft, robbery, assault, vandalism, or loss of personal belongings caused by third parties.
INSURANCE
Transportation services operate with the vehicle insurance required under applicable Guatemalan regulations. Claims are subject to the applicable insurance policy, including its coverage, limits, exclusions, and procedures.
PASSENGER INFORMATION
Passengers must provide accurate booking information and communicate in advance any special requirements, additional luggage, dietary needs, mobility considerations, or other circumstances that may affect the service.
Failure to provide relevant information may result in additional charges or necessary service modifications.
ATITRANS
Guatemala
Last Updated: September 2026